Analisis Kualitas Pelayanan Pada Universitas Lancang Kuning

Wardi, Jeni and liviawati, liviawati and Putri, Gusmarika Eka (2018) Analisis Kualitas Pelayanan Pada Universitas Lancang Kuning. Jurnal Akuntansi Kompetif, 1 (1). pp. 19-25. ISSN 2622-5379

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Abstract

Having a vision for Unilak leading 2030 by becoming a leading university on national level based on Malay culture requires cooperation from all parties to make it happen. The points to be achieved one of them is to improve the quality of education. High quality education will not be achieved if it is not concerned with student satisfaction as a college customer and will become a threat when competition is increasingly tight for colleagues if not pay attention to student satisfaction. The purpose of this research is to measure and analyze service quality of 3 Faculties at UNILAK (FIA, FKIP & FH) seen from student satisfaction in five dimension SEVQUAL (tangible, reliability, responsives, assurance, and empathy). The method used is a case study in Unilak environment with questionnaire distribution techniques to FIA, FKIP & FH students. Data analysis technique use linear regression method with SPSS application.

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