SERVICE AND PATIENTS PARTICIPATION ON SATISFACTION AND TRUST

Suroto, Bambang and hadiyati, hadiyati and juanim, juanim (2020) SERVICE AND PATIENTS PARTICIPATION ON SATISFACTION AND TRUST. Trikonomika, 19 (1). pp. 22-28. ISSN 2355-7737

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Abstract

In addition to being provided by private service providers, satisfactory services are also important for a government-owned service provider to build customer trust. The purpose of this research is to identify whether satisfaction from service and participation affects customer trust in government-owned hospitals. The research was conducted at RSUD Arifin Ahmad Pekanbaru using a survey method on a sample of outpatient service recipients. The sample consisted of 100 people who were selected using accidental sampling. The data were collected using a questionnaire and the analysis tools, namely SEM and WarpPLS software. The results showed that service and patient participation in services has a significant effect on patient satisfaction. In addition, patient satisfaction also has a significant effect on patient trust in government-owned hospitals.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HC Economic History and Conditions
Divisions: Fakultas Ekonomi > Prodi Manajemen
Depositing User: Hadiyati Hadiyati
Date Deposited: 27 Apr 2022 05:42
Last Modified: 27 Apr 2022 05:42
URI: http://repository.unilak.ac.id/id/eprint/2351

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